Shipping & Returns policy
SHIPPING & RETURN POLICIES
Last updated: 2.6.26
Thank you for shopping at MoniqueLuxe.com. This page outlines our Shipping Policy as well as our Return & Refund Policy. By placing an order with us, you agree to the terms below.
1. Shipping Policy
Order Processing
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- Orders are processed within 1–3 business days.
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- No shipping on weekends or public holidays.
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- If processing is delayed, we will notify you.
Shipping Rates & Delivery Times
Shipping fees are calculated at checkout. We currently only ship with the USA.
Estimated delivery timeframes:
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- USA: 5–10 business days
Delivery timelines may vary due to courier delays or unforeseen events.
Tracking Information
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- You will receive a tracking number once your order ships.
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- Tracking updates may take 24–48 hours to appear.
Lost, Damaged, or Stolen Packages
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- MoniqueLuxe.com is not responsible for packages lost or damaged during transit.
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- If a package is lost or arrives damaged, please contact the courier directly.
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- We will assist where possible.
Incorrect Shipping Address
Customers must provide the correct shipping address.
We cannot replace or refund orders shipped to an incorrect address provided by the customer.
2. Return Policy
All sales are final.
Order Cancellation
Orders can be canceled only if they have not shipped.
Once shipped, cancellations are not possible.
3. Contact Us
If you have any questions or require assistance:
Email: monique@moniqueluxe.com
